To increase retention, Reunify RETENTION identifies high-risk members and provides personalized insights for successful member engagements

Reunify UPSELL

To enhance your ability to increase the up-sell of your services, Reunify UPSELL recommends personalized products and services for individual members.


Reunify FEEDBACK, our kiosk platform, provides real-time notifications, enabling staff to address member concerns before they become issues.

re | discover Your members

REUNIFY allows you to segment your members by their loyalty to your brand and whether they are at-risk of leaving you. This allows an operator or staff member to address “at-risk” member concerns quickly and effectively before they cancel.

Susan is at a high risk for canceling within the next 3 months.

Susan has potential to promote your club, use more services and spend more money.

REUNIFY also includes 12 other key data points about Susan such as Susan’s persona, interests, next visit, companionship etc.

re | engage with The Most Vital Ones

REUNIFY’s member insights, member personas, member Life-Time Value, and member interests predictive analytics facilitates a more enriched engagement with your members.

James Harris
Susan comes to workout almost every day and she really loves Shannon’s Yoga classes. She is frustrated that she cannot sign up due to conflicts with her schedule. REUNIFY helps the club’s staff to become aware of Susan’s needs and provide her with appropriate solutions which results in a stronger relationship with Susan.
James HarrisPersonal Trainer

re | define Your Relationships

REUNIFY helps you redefine your relationships with your members in order to boost retention, improve customer satisfaction and increase revenue.

  • Deeper understanding of member’s persona and interest
  • Enriching member engagement with actionable sight
  • Personalized recommendations by uncovering member’s preferences.
Emily Brown
Emily BrownMember Services
Gary Smith
Gary SmithHead of Member Services
Pam Jones
Pam JonesGM

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