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re|discover
Your Customers

PULSE allows you to segment your most loyal and at-risk
customers in order to address their concerns quickly and
effectively before they cancel.

Susan is at a high risk for canceling within the next 3 months.

Susan has potential to promote your club, use more services and spend more money in your club.

PULSE also includes 12 other key data points about Susan such
as Susan's persona, interests, next visit, companionship etc.

re|engage
with your customers

With the right data about your current customers, you can
re-engage genuinely with the most vital ones before you lose
their business permanently.

Susan comes to work out almost every day and she really loves Shannon's Yoga classes. She is frustrated that she cannot sign up for this class all the time. Because the front desk staff has built a strong relationship with her using PULSE, she is more willing to share her frustrations about the sign-up service. Now, the front desk staff knows to help her with this process.

re|define
Your Relationships

Several studies have shown that it can be up to 5 times more
expensive to find a new customer versus retaining an existing
one. Reunify PULSE helps you redefine your relationships with
your customers in order to boost retention, improve customer
satisfaction and increase revenue.

Retention

Customer Service

Revenue

Emily Brown

Member Services

It's no secret that I am technically challenged but PULSE is so awesome and easy to work with. I connected with a new member who did not know about our other offerings and had a great conversation with her. This is going to be amazing!

Gary Smith

Head of Member Services

Our proactive engagement improves our profitability when we focus on building relationships first. Our primary goal is to interact with our members each day with the purpose of connecting them to their goals. Reunify technology enables us to make a more meaningful connection and add real value to our customers’ lives.

Pam Jones

Having this technology provides our team with focused conversation starters which enables them to target all members appropriately. Without it we wait for members to come to us and by then it may be too late.

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CUSTOMERS RE-ENGAGED

with Reunify PULSE

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CUSTOMERS RETAINED

using Reunify PULSE

REVENUE INCREASED

through customer interaction

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