Home - Reunify

To increase retention, Reunify RETENTION identifies high-risk members and provides personalized insights for successful member engagements.

Reunify UPSELL

To enhance your ability to increase the up-sell of your services, Reunify UPSELL recommends personalized products and services for individual members.

Reunify FEEDBACK

Reunify FEEDBACK, our kiosk platform, provides real-time notifications, enabling staff to address member concerns before they become issues.

re|discover
Your Members

REUNIFY allows you to segment your members by their loyalty to
your brand and whether they are at-risk of leaving you. This
allows an operator or staff member to address "at-risk" member
concerns quickly and effectively before they cancel.

Susan is at a high risk for canceling within the next 3 months.

Susan has potential to promote your club, use more services and spend more money.

REUNIFY also includes 12 other key data points about Susan such
as Susan's persona, interests, next visit, companionship etc.

re|engage
with Your Members

Reunify’s member insights, member personas, member Life-Time
Value, and member interests predictive analytics facilitates a more
enriched engagement with your members.

Susan comes to workout almost every day and she really loves Shannon's Yoga classes. She is frustrated that she cannot sign up due to conflicts with her schedule. REUNIFY helps the club’s staff to become aware of Susan’s needs and provide her with appropriate solutions which results in a stronger relationship with Susan.

re|define
Your Relationships

REUNIFY helps you redefine your relationships
with your members in order to boost retention, improve
customer satisfaction and increase revenue.

Deeper understanding of member's persona and interest
Enriching member engagement with actionable sight
Personalized recommendations by uncovering member’s preferences.

Retention

Customer Service

Revenue

Emily Brown

Member Services

It's no secret that I am technically challenged but PULSE is so awesome and easy to work with. I connected with a new member who did not know about our other offerings and had a great conversation with her. This is going to be amazing!

Gary Smith

Head of Member Services

Our proactive engagement improves our profitability when we focus on building relationships first. Our primary goal is to interact with our members each day with the purpose of connecting them to their goals. Reunify technology enables us to make a more meaningful connection and add real value to our customers’ lives.

Pam Jones

Having this technology provides our team with focused conversation starters which enables them to target all members appropriately. Without it we wait for members to come to us and by then it may be too late.