Next Generation
Member
Engagement
Next Generation
Member
Engagement
Fitness

Reunify PULSE will address your key business issues such as: maintaining your organizations' current member base and attracting attracting new members. PULSE is your competitive advantage in identifying at-risk and high-value members and making contact with them at the right time, before it’s too late.

Next Generation
Member
Engagement
Hospitality

Reunify PULSE identifies major segments in your customer base beyond the average CRM's capabilities. PULSE reveals your guests' interests and identifies crucial segments such as price shoppers, brand loyals, occasional business travelers and beyond. PULSE enables hoteliers to have a genuine and personalized conversation with the right guest as soon as they enter the lobby.

Next Generation
Member
Engagement
Call Center

Reunify PULSE makes every call shorter and more fruitful. Our technology enables call centers to identify a caller’s segment on the fly and re-route calls to the right customer service team with the right script. Reunify segmentation technology makes sure your customers have received the information they need and are satisfied in much shorter time.

Next Generation
Member
Engagement
Healthcare

Reunify PULSE makes patient engagement viable and easy. We help keep your patients are satisfied with their treatment plan so that you can focus on their wellbeing. Our platform is a win-win solution for patients, healthcare providers and insurance companies.

Next Generation
Member
Engagement
Entertainment

Reunify PULSE will address your main business issues: improving user experience. PULSE will identify happy and not happy subscribers and enable you to contact with them before it’s too late . PULSE also identifies major segments in your customer base beyond the average CRM's capabilities and discovers your subscribers DNA for "right sizing". Via deep understanding of your customer base you can optimize customer experience, decrease attrition and eventually increase your revenue.

The Power of
Predictive Technology

PULSE enables your employees to have the right conversation with the right customer at the right time. We call this PULSE Intercept. PULSE makes it possible to have a genuine, face-to-face conversation with your customers and address their potential issues before they cancel (or leave a negative online review).

PULSE ranks members based on risk scores so that you can be selective in engaging with members.
PULSE allows your team to have strategic, relevant conversations with at-risk members by providing critical behavioral information, including interests, lifetime value, risk level, disposable income, etc.
Keep your members from leaving by presenting them with personalized offers, including special discounts, a new targeted service, or an extra care package. After each conversation, your team can tag a member record as “Good to Go” or “Need Attention” with any additional details that might help improve retention for other similar members.
Solution Impact
Member Retention
45% improvement in retention for
Intercepted members
Reunify's predictive model identifies at-risk members and provides the opportunity to intercept them early in the process.
Frequency of Visits
55% of members visited more
often up to 200%
Having relevant conversations with the right members at the right time increases the frequency of their visits to the club, boosting members satisfaction and onsite spending.
Onsite Spending
50% boost to onsite spending
after Interception
When you know all you need to know about vital members, you can treat each one like a VIP and cater to their specific interests and neds. The result? They come in more often and spend more money.
Targeted Promotions & Upsells
Up to 40% boost in
Upselling
Reduce your promotional costs by delivering targeted incentives to individual customers as opposed to costly blanket promotions. With a deep understanding of each member's spending habits, you can target and maximize your relationship with each member without overtaxing them.
Customer Satisfaction
Improved NPS score
up to 70%
The Reunify platform provides an easy, streamlined way for members to open up to managers and employees about their frustrations or suggestions.
Consumer Insights
30x more member data than any
other platform
Reunify's integrated platform provides a high-level view of multiple data sources, synthesized in a way that's both easy to read and easy to take action upon.
What Makes Pulse Unique?
Cross Platform with zero learning curve
PULSE is a web app which works on all tablets and desktops and is extremely user friendly.
Deep Understanding of Customer Interaction
PULSE analyzes all member conversations and issues, extracts valuable information and adds to the member profile the next time they come in.
Immediate Consumer Insights
With PULSE, you can pull up a member's profile immediately to see their risk, value, disposable income, persona and interest to deliver genuine customer service in real time.
Novel Customer-Facing Solution
PULSE brings your members into the conversation by giving them a fast, easy way to engage with your employees.
Extremely Efficient
PULSE users can recover at-risk members within a few minutes by providing an easy way to capture user input as well as member's conversations.
Multi-Facility, Multi-User Platform Capability
Whether you are a small organization or large enterprise, you can configure PULSE for all of your different staff groups from your customer-facing employee to your C-level executive, PULSE offers the right level of information specific to your needs for one or multiple locations.
User Performance Monitoring
Managers can easily monitor their employees' goals and performance analytics anytime, anywhere.
Your Best Competitive Advantage
PULSE intercepts keep your members from moving on to a competitor by predicting who is at risk of attriting before they even consider leaving.
See our platform in action
schedule live demo
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