Do you know if she's about to leave your club? We do — and we'll call her.
Reunify scores every member's cancellation risk and lifetime value, then has a real voice conversation with the ones who matter — before they cancel, and every time they call in.
Retention is a targeting problem, not a hoping problem
Clubs have more competitors and higher acquisition costs than ever. Keeping a member is cheaper than replacing one — but you can't personally engage everyone, and the status quo isn't cutting it.
Member retention
- Consumers have far more club choices today
- Acquisition cost keeps climbing
- Retaining is cheaper than acquiring
- Improving retention is now core to profitability
Member engagement
- Engagement deepens the relationship and drives retention
- You can't engage with everyone the same way
- Effort has to be targeted to who matters most
- Target high-risk members — and high-value ones
Who, when, how
- Who do you target for effective engagement?
- When is the right moment to reach out?
- How do you track and measure success?
- How do you make it feel relevant, not intrusive?
re|discover, re|engage, re|define
The same engine that scores your members now picks up the phone for you — or picks up when they call.
re|discover your members
We build a signature for every member from demographics, psychographics, class and visit behavior, and membership profile — then rank cancellation risk and lifetime value every month.
re|engage with Voice AI
Our Voice AI calls at-risk and high-value members on your club's behalf, or answers incoming calls, holding a genuine, non-intrusive conversation — reminders, rebooking, personalized offers, or just checking in.
re|define your business
Re-established relationships turn into measurable gains: higher retention, deeper loyalty, better member satisfaction, and more revenue per club.
Inbound and outbound, in the same voice
Members calling to cancel, reschedule, or ask a question reach a Voice AI that already knows their risk level, value tier, and history — so every call, whether we make it or they do, is the right conversation at the right moment.
The same team and standards behind enterprise voice AI
Reunify's Voice AI is built on 50+ years of collective team experience in AI, analytics, and digital transformation, with 100+ patents awarded or pending and product compliance experience spanning HIPAA, FDA, ISO, and SOC 2.
What genuine engagement does to the numbers
Independent research on proactive member engagement shows the pattern clearly.
Source: Dr. Paul Bedford, retention industry researcher — study on the effect of proactive member interaction.
What it's worth to a multi-club operator
A modest, 10% relative drop in monthly attrition compounds fast once you account for saved acquisition spend and retained revenue across every location.
Reunify targets a minimum 6–12x return on investment for clubs deploying re|discover and re|engage together.
Illustrative model based on typical studio economics ($200/mo dues, $300 acquisition cost per member, ~6-month average member tenure). Actual results vary by club.
Let's find out who's about to leave — before she does.
See re|discover and re|engage running on a sample of your own member data.