Reunify in action

Case Study 
life time fitness

Life Time Fitness selected Reunify’s solution to target at-risk members before they cancelled. After a successful pilot Reunify was rolled out nationwide across all locations in 2015 and has been identified by Life Time Fitness as their main platform for retention management.


PODUCT : Retention & Feedback

GOAL: Retention

PILOT:  6 locations, 9 month

ROLLOUT: 130+ Clubs

ENGAGEMENT: 60,000+ per month

RETENTION: Increased 20%

Our methodology

OUR result

After a 180 day pilot, the client gained drastically improved customer satisfaction and decreased attrition by 39% for targeted members. 

Reunify allows club managers to engage with at-risk members with a personalized incentive before they consider cancelling. Multiple and genuine customer engagement is the key for success. Targeting the right members and intercepting them at the right time matters.

Having this technology provides our member services team with focused conversation starters, which enables them to target at-risk members appropriately. Without it we wait for members to come to us and by then it may be too late.

Pam Smith






visit frequency



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